Author Overview

Dr. Gary S. Goodman is a unique resource in the fields of customer service, sales, management consulting, and individual achievement. He combines over 20 years of leading-edge business and consulting experience with a communications Ph.D. from USC, a law degree from Loyola, and an MBA from the Peter F. Drucker School at Clarement Graduate University. He also brings a fun sense of humor to his presentations.

Gary's seminars have been sponsored by over 40 universities across the country, including Ohio State University, the University of Chicago, the University of Kentucky, and Purdue University. Currently, he teaches entrepreneurship and consulting in the business and management programs at the University of California, Los Angeles (UCLA). Gary's consulting client list reads like a Who's Who, featuring high-profile names such as Dupont, Fidelity Investments, Metropolitan Life, the U.S. Navy, Transamerica, Discover Card, and Kraft.

A bestselling author, Gary's insights and new techniques fill 12 books. His original ideas are published and quoted widely, and appear in scores of prominent publications, including Business Week and Time magazine. He is also a popular guest on radio and television programs throughout the world. He is president of Customersatisfaction.com and The Goodman Organization. He makes his home at the beach in Santa Monica, California.

Titles By Gary Goodman